Frequently Asked Questions

Home/Frequently Asked Questions
Frequently Asked Questions 2017-05-16T20:56:59+00:00
How does Q work? 2017-08-11T15:27:28+00:00

Q is a virtual assistant, designed to make your life easier. Q dials into conference calls and web conferences with you, automatically creates the meeting minutes and sends you the document afterwards. All you need to do is tell Q the time for the call and the dial-in information. You can do that by sending a calendar invite to Q@minutehero.net.

Q dials in at the specified time and starts listening for voice commands. During the call, you can just say “Hey Q” to add something to the meeting notes. Q determines based on its classifications algorithm whether that was a summary, a decision, a to do or a follow-up meeting and classifies it accordingly in the minutes. To end any statement, just say “Thanks, Q!”

Once the call is finished, Q sends you the meeting minutes document via email.
What languages are supported? 2017-08-11T13:44:40+00:00

Q currently only works in English.

We will be adding additional languages soon. Sign up to our newsletter to stay up to date.
How do voice commands work? 2017-08-11T13:47:44+00:00

When Q is on a call, you can control it with your voice. To activate Q, you just say “Hey Q”. Once you have finished adding an item to the minutes, just say “Thanks, Q” Q will always confirm it got the command.

Here are some examples:

  • Hey Q: We will serve pizza for everyone Thanks, Q
  • Hey Q: Peter will buy the ingredients until the fifth of June Thanks, Q
  • Hey Q: Our next sales meeting will be on the tenth of June Thanks, Q
  • Hey Q: Last week’s event was a full success Thanks, Q

Q confirms each recognized voice command with a short tone, so you know it’s listening.

If someone joins the meeting late, you can let Q introduce itself by saying

  • Q Introduce Yourself

To make Q leave the call, say

  • Q Hang Up

If you change your mind and Q shall stay in the call, say

  • Q Stop“ or “Thanks, Q”

To get help with the most important commands, say

  • Q Help
What output quality can I expect? 2017-08-11T13:50:23+00:00

All minutes created by Q are available in an editable docx file. The output document contains information about the call and all items you added to the minutes during the call.

To create the content, Q uses the most advanced speech-to-text technology available today. And we are constantly working on improving the quality of transcription. But no speech-to-text system is perfect, so there may be some mistakes in the meeting minutes.

Q also uses a machine-learning based classification algorithm to classify statements as decisions, to dos or follow-up meetings. Sometimes it may classify an item incorrectly. If this happens or if you are not satisfied with the quality of your output document, please contact support@minutehero.net, and we work something out. Hero’s promise.

Is Q secure? 2017-08-11T13:51:35+00:00

We take security and privacy very seriously. So we take as many precautions as possible to ensure the security of the MinuteHero service and the safety of your data. All voice recordings and documents are encrypted and stored on servers with state-of-the-art security systems.

What about privacy and data protection? 2017-08-11T15:28:14+00:00
In some countries, recording of phone calls may require the participants’ consent. This is why Q always announces itself when it joins a call and clearly states that it will record parts of the call. Should one of the participants object, you can always stop Q by using the “Hang Up” command.

Additionally, we only record what you tell us to record. We do not create a recording of the entire call.

You can find our privacy policy here.

Who is behind Q? 2017-08-11T13:54:25+00:00
Q is provided by MinuteHero, a startup based out of Hamburg, Germany.

We have made it our mission to make meetings more productive by improving the way they are documented. If you want to join our quest for a new meeting superhero, please contact us! read more about us on our “About Us” page.

Where do I find your terms & conditions? 2017-08-09T17:01:56+00:00

You can find our terms and conditions here.